FAQ

Welcome to the Animono FAQ page! Below you’ll find answers to common questions about shopping with us. If you have further inquiries, feel free to contact our support team.

 

Products

  • Are your products officially licensed?
    Yes, all our products are 100% officially licensed anime merchandise.

 

  • What should I do if a product is out of stock?
    Follow us on social media now and we will definitely let you know as soon as they are restocked!

 

  • Do you sell limited-edition items?
    Yes, we occasionally stock limited-edition or exclusive items. These items sell out quickly, so follow us on social media for updates.

 

  • Are the images on your website accurate?
    We strive to display accurate images of our products, but slight variations in color may occur due to screen settings or production differences.

 

  • Why do some of the goods are sold unsealed?
    We only open the goods for character verification to ensure you receive exactly what you ordered. Rest assured, all items are new and unused.

 

Shipping

  • Can I track my order? 
    Yes, once your order has been shipped, you will receive a tracking number via email. You can use it to track your package’s progress.

 

  • How much is the shipping cost?
    Shipping costs are calculated at checkout based on your location and the weight of your order. You’ll see the total shipping fee before you finalize your purchase.

 

Payments and Returns

  • What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, American Express) and Shopify Payments.

 

  • Can I cancel or modify my order after placing it?
    Orders can only be canceled or modified according to the policies of Shopify. Contact us as soon as possible if you need to make changes.

Account and Customer Support

  • Do I need an account to place an order?
    No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping details and enjoy faster checkouts.

 

  • How can I contact customer support?
    You can reach our customer support team via email at animono.au@gmail.com or dm us through social media. We aim to respond within 48 hours on business days.

 

  • Do you offer discounts or promotions?
    Yes, we sometimes run promotions on selected items. Follow us on social media to stay updated.

 

  • Is my personal information safe with Animono?
    Absolutely. We take your privacy seriously and use secure payment gateways to protect your information. For more details, check out our Privacy Policy on our website.

 

Thank you for choosing Animono! We’re here to bring your favorite anime merchandise straight to your doorstep. Happy shopping!